While the Library building is temporarily closed, you can borrow books, movies, magazines, audio, and kits. Curbside pick-up service is as easy as 1-2-3 … 1) Place holds, 2) Watch for email notice, 3) Schedule your pick-up time.
How do I request materials for check-out?
It’s as simple as visiting the online catalog at estesvalleylibrary.org. As you find items you’d like to borrow, click the Place Hold button. You’ll enter your Library Card number and PIN number (or your EZ login ID).
What if I’ve forgotten my PIN number?
No problem. Contact us by phone, email or chat and we’ll help.
After I’ve placed my holds, what happens next?
We’ll retrieve your items from the shelves. Watch for a notification in your email Inbox to tell you when your items are ready (for now, please allow 1-2 business days, while this new service gets started). Once you’ve received your notification, book your pickup time
When are curbside pick-up times available?
We are scheduling appointments Mondays through Fridays, between 10 am and 1 pm and between 2 pm and 5 pm.
Once I’ve scheduled a pick-up time, what should I plan for?
We look forward to seeing you outside the Library at your scheduled time. Park in front of the Library and stay inside your car. You’ll have given us the details of your car’s make and color, and we’ll be right out in a jiffy. Be ready to pop open your back hatch or trunk, and we’ll place your materials there. No need to call us when you arrive: we’ll be on the lookout for you.
Will I need to hand you my Library Card?
So we can practice safe distancing, no card is necessary. We’ll have checked out the items to you beforehand. We will verify the Holds Receipt with you from a safe distance.
Will Library staff be wearing masks and gloves?
We sure will! We’ve implemented full safety protocols while handling all materials.
How many items may I borrow?
You’ll be able to borrow up to 20 items per visit. Normal check-out periods will apply: that includes 3 weeks for books, and 1 week for movies, magazines, and “Lucky Day” bestsellers.
How often can I schedule a pick-up time?
Just as many of us are limiting our grocery store visits to once a week, we encourage you to keep your Library stops to no more than once a week. This will help us serve the most patrons, while many of us stay “safer-at-home” during the week.
If I have items to return, may I hand them to the librarian?
We ask that all returns be deposited into the convenient no-touch drive-through book drops in front of the Library. This allows us to keep our check-in and check-out protocols separate.
What if I have kits (Library of Things and Discovery Packs) that don’t fit in the book drops?
Simply let us know this when you schedule your appointment. Our staff will note this and be ready to receive those special items.
Should I disinfect items before returning them?
No need to do so. Research shows that quarantining items (which we’ll do automatically) is most effective.
What if I don’t have a car and I’m arriving on foot?
Simply let us know this when you schedule your appointment. We’ll look for you and practice safe distancing in transferring your pick-up items.
What if, on my drive to the Library, I suddenly remember something I forgot to place on hold?
Under normal circumstances, we love and encourage “impulse checkouts”! At this time, however, our systems aren’t set up for that. However, you can place a hold on that item later, and it will be saved for your next pick-up time.
Will I be able to request Interlibrary Loan materials?
This service remains temporarily unavailable across the entire State. We’ll let you know when it becomes active again.
Is Cliffhanger Used Books open?
Cliffhanger Used Books at 191 W. Riverside Drive is open. Current hours are: Mondays through Saturdays, from 10 AM to 6 PM, and Sundays from Noon to 4 PM.
Thank you, Estes Valley! Contact us at (970) 586-8116 or by email at firstname.lastname@example.org if you have any other questions.